Fundamentals
An event that has harmed, or may soon harm, the confidentiality, integrity or availability of information or systems.
Formal
An actual or likely breach of the CIA triad, or of the organisation's security policy, that calls for a response. Unlike a threat, which is only a possibility, an incident is something that is happening or has happened.
In plain English
Not the storm warning on the radio, but the water now dripping through the ceiling - something is already wrong, and someone has to act.
In practice
On Monday morning the IT support desk at a Danish upper-secondary school finds that files on several laptops will not open, and the IT lead opens an incident case and starts the incident response plan.
Why it matters
Calling something an incident starts the clock - NIS2 asks for an early warning within 24 hours of a significant incident, and GDPR gives 72 hours to report a personal data breach.