Evaluation & metrics
The slow or sudden change in real-world data after a model goes live, so it no longer looks like what the model learned from.
Formal
A change over time in the inputs a model sees at inference, or in how those inputs relate to the right answer, compared with its training data; it lowers quality without any change to the model itself.
In plain English
Like an old city map that was right when it was printed, but the streets have been rebuilt since, so following it faithfully now gets you lost.
In practice
A model that guessed how many calls a support desk would get was trained before a new self-service website opened; afterwards the calls change in number and kind, and its guesses quietly go wrong.
Why it matters
A model that passed every test can still fail months later with no error message, so its live inputs and results must be watched and it must be retrained.